Refund policy
At Peachy Squeeze Co., we carefully inspect and package each squishy before shipment. Because squishies are soft, handmade or manufactured collectible items, minor imperfections may occur and are not always considered defects.
Returns & Exchanges
Due to the nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, scent preference, texture, slow-rising speed, size expectations, or minor manufacturing imperfections.
Please review all product descriptions and photos carefully before purchasing.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery.
Please provide:
- Your order number
- Clear photos of the item and packaging
- A photo or video clearly showing the damage or defect
Once reviewed, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability.
Please do not intentionally damage, tear, stretch, cut, or otherwise alter the squishy when documenting a defect. Damage caused after delivery or through improper handling is not eligible for a refund or replacement.
Normal Squishy Imperfections
Squishies may have minor imperfections such as small air bubbles, paint variations, slight creasing, minor surface marks, packaging imperfections, or differences in shape, scent, softness, and rising time. These characteristics may occur during manufacturing and generally do not qualify as defects.
Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been fulfilled or shipped, it cannot be canceled.
Lost, Stolen, or Misdelivered Packages
Peachy Squeeze Co. is not responsible for packages that are lost, stolen, or incorrectly delivered due to an address entered incorrectly by the customer.
If tracking shows your package as delivered but you have not received it, please contact the shipping carrier first and then contact us if additional assistance is needed.
Shipping Costs
Original shipping charges are non-refundable unless the refund is due to an error made by Peachy Squeeze Co.
Contact Us
If there is an issue with your order, please contact us as soon as possible. We want every order to arrive exactly as expected and will review eligible order issues fairly.
Peachy Squeeze Co. reserves the right to deny refund, replacement, or store-credit requests when an item shows signs of misuse, intentional damage, or when the request falls outside this policy.